Shipping policy

Free shipping over €79

Orders over €79 qualify for free standard shipping at checkout, except for 100×140 cm framed orders.

The order total must reach €79 after discounts and before shipping is applied. 

For orders under €79, and for oversized items, shipping costs are calculated at checkout based on your delivery country, product type, size, and order value.

Where we ship

We currently ship to:

Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK and US.

Shipping costs

Standard art print shipping is calculated at checkout.

For most rolled paper print orders, shipping starts from €7.99. Oversized 100×140 cm paper prints start from €8.99.

When more than one rolled paper print is shipped in the same package, additional rolled paper prints usually do not add extra shipping cost.

Framed prints, matted prints and oversized items may have different shipping costs because they need different packaging. The final shipping cost is always shown at checkout before payment.

Delivery times

Estimated delivery times are:

Delivery region Estimated delivery time
EU, United Kingdom, Norway, Iceland, Liechtenstein, Switzerland, United States, Canada 5–10 working days
Other available destinations

7–15 working days

Estimated delivery times start after dispatch, not from the moment the order is placed.

Delivery times are estimates. Local postal delays, customs processing, public holidays, weather disruption, or carrier delays may affect the final delivery date.

Made-to-order production

Most orders are prepared and handed over to the carrier within 2–5 business days. Larger framed prints may take slightly longer.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Tracking

Once your order has been dispatched, tracking information will be sent to you by email where available.

If you cannot find your tracking details, contact us and we will check the order for you.

Packaging

Orders are packed according to the print size, product type, and shipping destination.

The aim is simple: the print should arrive safely, cleanly, and in the condition it was meant to be seen in.

Address changes

Please check your shipping address carefully before placing your order.

If you need to change the delivery address, contact us immediately. We will do what we can, but address changes are not always possible once an order has moved into production or dispatch.

Order cancellations

If you need to cancel an order, contact us as soon as possible.

Because each print is made to order, cancellation is only possible before production has started. Once a print has been produced, the order can no longer be cancelled.

Customs and import charges

Orders are produced as close to the delivery address as the fulfilment network allows. This helps reduce shipping time and can reduce customs issues.

Customs fees, import duties, taxes or local charges may still apply depending on the destination country, product type and order value. These charges are set by the destination country and are the customer’s responsibility.

Lost orders

If your order appears to be lost in transit, contact us and we will investigate it.

If the shipment is confirmed as lost, a replacement will be arranged.

Damaged or defective orders

If your order arrives damaged or defective, please contact us as soon as possible.

Please include:

  • your order number
  • clear photos of the damaged print
  • clear photos of the packaging
  • a short description of the issue

Once reviewed, we will arrange a replacement where appropriate.

Returns and refunds

Each print is produced especially for your order, so please contact us before sending anything back.

If your order arrives damaged, please contact us at info@thebusywall.com as soon as possible and include your order number, photos of the packaging, and photos of the damaged item.

If your tracking has not updated for an unusual amount of time, contact us and we will help check the shipment status with the carrier.

For change-of-mind returns, please contact us first so we can review the request. 

If your order arrives damaged, faulty, or incorrect, contact us at info@thebusywall.com as soon as possible. Please include your order number and clear photos of the item and packaging.

If the issue is confirmed, we will offer a suitable solution, such as a replacement or refund, depending on the situation and applicable consumer law.

Questions

If something looks wrong, delayed, damaged, or confusing, write to us. We will check it and help sort it out.